Trust Center

At Fonema we operate AI agents that communicate with your customers by phone, WhatsApp and web. Trust, security and compliance are part of the product. Here we bring together our policies and commitments.

Legal and compliance documents

• Privacy Notice — How we collect, use and protect personal data.
• Terms & Conditions — The agreement that governs use of the platform.
• Acceptable Use Policy — Permitted and prohibited uses of the voice agents.
• Service Level Agreement (SLA) — 99.5% uptime and service credits.
• AI Transparency — How our agents work, their limits, and our no-training policy.
• Sub-Processors — Providers that process data on your behalf and how we notify changes.

Security

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Infrastructure on SOC 2 Type II / ISO 27001 certified providers
• Mandatory multi-factor authentication and least-privilege access
• Incident notification: preliminary within 24 h, final within 72 h
• 30-day notice for new sub-processors, with the right to object

Contact

• Privacy and personal data: privacy@fonema.ai
• Legal and compliance matters: legal@fonema.ai
• Security and AI reports: ai-safety@fonema.ai

Entity notice

Fonema is the commercial brand operated by two companies of the same group: Fonología, S.A. de C.V. (Mexico — contracting entity for clients in Mexico and Controller of the site's data) and Fonema Inc. (Delaware, USA — contracting entity for clients in the United States). The counterparty that applies to your case depends on the jurisdiction in which you contract, per Annex D of the MSA. Questions: legal@fonema.ai.