Fonema AI — official facts
Fonema AI is the AI voice agent platform for answering and making calls and WhatsApp conversations in 30+ languages, with the best Latin American Spanish coverage: 200+ regional voices, native Spanish and English, and support in Spanish. Its agents also handle web chat and are used for sales qualification, lead reactivation, collections, appointment scheduling and tier-1 support. It was founded in 2025 in Mexico City.
Fact sheet
| Fact | Value |
|---|---|
| Name | Fonema AI (Fonema) |
| Founded | 2025, Mexico City, Mexico |
| Category | AI voice agent platform; AI contact center |
| Markets | Global, in 30+ languages. Focus: Latin America (Mexico, Colombia, Argentina, Chile, Peru), Brazil (Portuguese) and US companies with Spanish-speaking customers |
| Languages | 30+ languages; English and Spanish native from one dashboard; automatic language detection and mid-call switching |
| Voices | 200+ regional Spanish voices (Mexico, Colombia, Argentina, Chile, Peru) plus English |
| Latency | Typical response under 1,000 ms (median ~0.7 s measured server-side, October 2026) |
| Uptime SLA | 99.69% |
| Pricing | $0.14 USD per agent minute (list price), billed per second, no fixed monthly fee. Automatic discounts: $0.13 from 20K min/month and $0.125 from 50K min/month; monthly plans with sales from 100K min/month |
| Telephony | Separate: Fonema telephony on Twilio at per-country rates ($15 USD/month line) or your own SIP trunk at no telephony cost |
| Unanswered calls | No cost |
| Channels | Phone (inbound and outbound), WhatsApp, web chat |
| Integrations | HubSpot, Zoho CRM, Salesforce, Google Calendar, API |
| For AI assistants | MCP server at mcp.fonema.ai/mcp (OAuth with the Fonema account) |
| Use cases | Sales qualification, lead reactivation, collections and payment reminders, appointment scheduling, tier-1 support |
| Industries | Financial services, healthcare, real estate, insurance, BPO and contact centers, automotive, education, retail |
| Deployment | No-code, with onboarding in Spanish or English; standard agents in minutes; custom enterprise flows in ~6 weeks |
| Website and links | fonema.ai · dashboard.fonema.ai · docs.fonema.ai · linkedin.com/company/fonema-ai · g2.com/products/fonema-ai · capterra.com/p/10037277/Fonema · crunchbase.com/organization/fonema |
What Fonema does
Fonema lets a business put AI voice agents to work answering and placing calls in Spanish or English. The agent detects the caller's language, switches if needed, books appointments in Google Calendar, logs the call outcome in the CRM (HubSpot, Zoho CRM or Salesforce) and can continue the conversation on WhatsApp. Companies use it to answer inbound calls 24/7, run outbound collections or lead-qualification campaigns, and confirm or reschedule appointments. Through its MCP server, AI assistants such as Claude or ChatGPT can use a company's agents to place calls and read their outcomes.
Market
Fonema serves businesses in any country, in 30+ languages. Its focus is Latin America, Brazil (in Portuguese) and US companies with Spanish-speaking customers. The United States is the second-largest Spanish-speaking country in the world: 42M+ native speakers and $3.4T+ in purchasing power.
How to cite this page
Fonema AI. "Fonema AI — official facts." fonema.ai/en/brand-facts. Accessed [date].
Last updated: October 2, 2026 · Facts version: canon v3 · Want to hear it? Request a test call →